Aitherapy Privacy Policy

Effective Date: December 2, 2025

Our Promise to You

At Aitherapy, your privacy is our top priority. We understand that when you open up about your thoughts and emotions, you're sharing something deeply personal. We protect that trust through industry-leading safeguards, strong encryption, and a simple promise: no one, not even our team, can read your private messages.

Your conversations are encrypted, securely stored, and never shared, sold, or used to train AI models. Our infrastructure partners are HIPAA-aligned and security-certified, ensuring that your personal data remains protected at every stage.

At Aitherapy, we care about people, and that includes protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information, as well as the choices and rights you have.

1. Introduction and Overview

Aitherapy LLC ("Aitherapy," "we," "our," or "us") provides an AI-powered CBT self-help platform and related digital services (“Services”).

By using Aitherapy, you agree to the practices described in this Privacy Policy.

We comply with GDPR, CCPA, and other global privacy standards, and follow HIPAA-aligned safeguards to protect sensitive data.

2. What Aitherapy Is (and Isn't)

Aitherapy is a self-help and wellness tool, not a medical or clinical provider.

Our AI Therapist offers educational and supportive content based on Cognitive Behavioral Therapy principles.

AI responses are generated automatically and are not reviewed by humans. They are not a substitute for professional therapy, diagnosis, or treatment.

If you are in crisis or require urgent support, please reach out to a licensed professional or a crisis helpline in your region.

3. Information We Collect

We collect only the information necessary to operate and improve our Services.

Account Information
- Your name, email address, and login details (email and password, or sign-in via Google or Apple).
- Billing information processed by Stripe, our secure third-party payment provider. Aitherapy does not store or see your full credit card data.
Conversation Data
- Messages you send to Aitherapy (“Inputs”) and the AI responses you receive (“Outputs”).
- This data is encrypted end-to-end and unreadable to anyone, including Aitherapy staff and system administrators.
- Conversation data is retained while your account is active and deleted permanently when you delete your account.
Technical and Usage Data
- Device type, operating system, browser version, and general location (city-level only).
- Log data about how you use the app or website, such as session duration, features used, and timestamps.
- Analytics information from tools like Google Analytics, used in aggregate to understand performance and user engagement.
Communications and Marketing Data
- Email preferences and interaction data for messages you receive from us.
- If you subscribe, we may send marketing or wellness emails (e.g., new features, blog articles, or mental health resources). You can opt out at any time via the unsubscribe link or by contacting support@aitherapy.care.

4. How We Use Your Information

We use your information only for clear and legitimate purposes:

To provide personalized CBT-based AI support.
To maintain your account, process payments, and provide customer assistance.
To analyze anonymized engagement trends and ensure app performance.
To communicate product updates, wellness tips, and security notifications.
To comply with legal and security obligations.

We never sell or share your data, and we do not use your messages for AI model training or advertising.

5. Our Privacy and Security Standards

Aitherapy follows the same principles that govern healthcare-level data protection. We maintain HIPAA-aligned technical, physical, and administrative safeguards, including:

Encryption: All data encrypted in transit and at rest.
Zero human access: No employees, contractors, or engineers can read individual messages.
Access controls: Strict authentication and role-based permissions limit who can access technical systems.
Monitoring: Continuous security logging and intrusion detection.
Independent audits: Regular third-party security and compliance assessments.
Data isolation: Each account's chat data is segregated to prevent cross-access.
Confidential maintenance: Even during troubleshooting, encrypted chat data remains unreadable.

We work only with secure, HIPAA-aligned third-party service providers when needed to host, store, or process limited technical data necessary for operating our platform.

6. Data Retention and Deletion

Your chat history is stored securely while your account remains active.
When you delete your account, your entire chat history, personal data, and Stripe subscription (if applicable) are permanently deleted.
Encrypted system backups, including your chat history, are created daily and retained for 7 days to ensure rapid system restoration and data recovery in the event of outages or security incidents.
Non-identifiable, aggregated usage statistics may be retained indefinitely for performance monitoring and safety analysis.
You can delete your account at any time from within the Aitherapy app and website or by contacting support@aitherapy.care.

7. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, and Switzerland, Aitherapy processes personal data under one or more of the following legal bases:

Consent: When you create an account or use our Services voluntarily.
Contractual necessity: To provide and maintain access to Aitherapy.
Legitimate interests: To improve product performance and ensure platform security.
Legal obligation: When required by applicable law or regulation.

You may withdraw consent at any time by deleting your account or contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

All Users

Access and review your data.
Request correction or deletion of personal information.
Opt out of marketing communications.
Download your chat history before deletion.

EU / UK / Swiss Residents (GDPR)

Right to access, rectify, or erase data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent.

California Residents (CCPA/CPRA)

Right to know what personal data is collected, used, and shared.
Right to request deletion of data.
Right to opt out of any data sales (Aitherapy does not sell data).
Right to equal service and pricing regardless of privacy choices.

To exercise any of these rights, you can update or delete your data and account in Aitherapy's website and app or contact us at support@aitherapy.care.

9. International Data Transfers

Aitherapy operates globally and may process information in secure data centers located in the United States or other regions where our trusted providers operate.

We comply with GDPR transfer requirements, using safeguards that ensure your data is protected according to EU and UK standards.

10. Marketing and Communications

If you opt in, Aitherapy may send you emails about wellness tips, product updates, or relevant offers.

You can unsubscribe at any time by clicking the link in our emails or contacting support@aitherapy.care.

Unsubscribing will not affect transactional communications, such as password resets or payment receipts.

11. Children's Privacy

Aitherapy is intended for users 16 years or older.

We do not knowingly collect or process information from children.

If we discover that a child has provided personal data, we will delete it immediately upon notification.

12. Updates to This Policy

We may update this Privacy Policy periodically as we expand or enhance our Services.

Any significant changes will be communicated via email or in-app notifications.

The latest version will always be available at www.aitherapy.care/privacy-policy.

Continued use of Aitherapy after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you can reach us at:

Entity: Aitherapy LLC

Registered in: United States, Nevada

Support: support@aitherapy.care

Data Protection Officer (DPO): berkay@aitherapy.care

We take every inquiry seriously and aim to respond within 30 days.

Summary

Aitherapy is built on empathy and trust. Your messages are private, encrypted, and never read by anyone, including us.

We use HIPAA-aligned safeguards, follow GDPR and CCPA standards, and give you full control over your data. You can delete your account and all related information at any time.

At Aitherapy, we care about people, and that includes protecting your privacy.

Aitherapy Privacy Policy

Effective Date: December 2, 2025

Our Promise to You

At Aitherapy, we care about people, and that includes protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information, as well as the choices and rights you have.

1. Introduction and Overview

Aitherapy LLC ("Aitherapy," "we," "our," or "us") provides an AI-powered CBT self-help platform and related digital services (“Services”).

By using Aitherapy, you agree to the practices described in this Privacy Policy.

We comply with GDPR, CCPA, and other global privacy standards, and follow HIPAA-aligned safeguards to protect sensitive data.

2. What Aitherapy Is (and Isn't)

Aitherapy is a self-help and wellness tool, not a medical or clinical provider.

Our AI Therapist offers educational and supportive content based on Cognitive Behavioral Therapy principles.

AI responses are generated automatically and are not reviewed by humans. They are not a substitute for professional therapy, diagnosis, or treatment.

If you are in crisis or require urgent support, please reach out to a licensed professional or a crisis helpline in your region.

3. Information We Collect

We collect only the information necessary to operate and improve our Services.

Account Information
- Your name, email address, and login details (email and password, or sign-in via Google or Apple).
- Billing information processed by Stripe, our secure third-party payment provider. Aitherapy does not store or see your full credit card data.
Conversation Data
- Messages you send to Aitherapy (“Inputs”) and the AI responses you receive (“Outputs”).
- This data is encrypted end-to-end and unreadable to anyone, including Aitherapy staff and system administrators.
- Conversation data is retained while your account is active and deleted permanently when you delete your account.
Technical and Usage Data
- Device type, operating system, browser version, and general location (city-level only).
- Log data about how you use the app or website, such as session duration, features used, and timestamps.
- Analytics information from tools like Google Analytics, used in aggregate to understand performance and user engagement.
Communications and Marketing Data
- Email preferences and interaction data for messages you receive from us.
- If you subscribe, we may send marketing or wellness emails (e.g., new features, blog articles, or mental health resources). You can opt out at any time via the unsubscribe link or by contacting support@aitherapy.care.

4. How We Use Your Information

We use your information only for clear and legitimate purposes:

To provide personalized CBT-based AI support.
To maintain your account, process payments, and provide customer assistance.
To analyze anonymized engagement trends and ensure app performance.
To communicate product updates, wellness tips, and security notifications.
To comply with legal and security obligations.

We never sell or share your data, and we do not use your messages for AI model training or advertising.

5. Our Privacy and Security Standards

Aitherapy follows the same principles that govern healthcare-level data protection. We maintain HIPAA-aligned technical, physical, and administrative safeguards, including:

Encryption: All data encrypted in transit and at rest.
Zero human access: No employees, contractors, or engineers can read individual messages.
Access controls: Strict authentication and role-based permissions limit who can access technical systems.
Monitoring: Continuous security logging and intrusion detection.
Independent audits: Regular third-party security and compliance assessments.
Data isolation: Each account's chat data is segregated to prevent cross-access.
Confidential maintenance: Even during troubleshooting, encrypted chat data remains unreadable.

We work only with secure, HIPAA-aligned third-party service providers when needed to host, store, or process limited technical data necessary for operating our platform.

6. Data Retention and Deletion

Your chat history is stored securely while your account remains active.
When you delete your account, your entire chat history, personal data, and Stripe subscription (if applicable) are permanently deleted.
Encrypted system backups, including your chat history, are created daily and retained for 7 days to ensure rapid system restoration and data recovery in the event of outages or security incidents.
Non-identifiable, aggregated usage statistics may be retained indefinitely for performance monitoring and safety analysis.
You can delete your account at any time from within the Aitherapy app and website or by contacting support@aitherapy.care.

7. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, and Switzerland, Aitherapy processes personal data under one or more of the following legal bases:

Consent: When you create an account or use our Services voluntarily.
Contractual necessity: To provide and maintain access to Aitherapy.
Legitimate interests: To improve product performance and ensure platform security.
Legal obligation: When required by applicable law or regulation.

You may withdraw consent at any time by deleting your account or contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

All Users

Access and review your data.
Request correction or deletion of personal information.
Opt out of marketing communications.
Download your chat history before deletion.

EU / UK / Swiss Residents (GDPR)

Right to access, rectify, or erase data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent.

California Residents (CCPA/CPRA)

Right to know what personal data is collected, used, and shared.
Right to request deletion of data.
Right to opt out of any data sales (Aitherapy does not sell data).
Right to equal service and pricing regardless of privacy choices.

To exercise any of these rights, you can update or delete your data and account in Aitherapy's website and app or contact us at support@aitherapy.care.

9. International Data Transfers

Aitherapy operates globally and may process information in secure data centers located in the United States or other regions where our trusted providers operate.

We comply with GDPR transfer requirements, using safeguards that ensure your data is protected according to EU and UK standards.

10. Marketing and Communications

If you opt in, Aitherapy may send you emails about wellness tips, product updates, or relevant offers.

You can unsubscribe at any time by clicking the link in our emails or contacting support@aitherapy.care.

Unsubscribing will not affect transactional communications, such as password resets or payment receipts.

11. Children's Privacy

Aitherapy is intended for users 16 years or older.

We do not knowingly collect or process information from children.

If we discover that a child has provided personal data, we will delete it immediately upon notification.

12. Updates to This Policy

We may update this Privacy Policy periodically as we expand or enhance our Services.

Any significant changes will be communicated via email or in-app notifications.

The latest version will always be available at www.aitherapy.care/privacy-policy.

Continued use of Aitherapy after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you can reach us at:

Entity: Aitherapy LLC

Registered in: United States, Nevada

Support: support@aitherapy.care

Data Protection Officer (DPO): berkay@aitherapy.care

We take every inquiry seriously and aim to respond within 30 days.

Summary

Aitherapy is built on empathy and trust. Your messages are private, encrypted, and never read by anyone, including us.

We use HIPAA-aligned safeguards, follow GDPR and CCPA standards, and give you full control over your data. You can delete your account and all related information at any time.

At Aitherapy, we care about people, and that includes protecting your privacy.